Privacy Policy
Terra Culinaria Collective (ABN 12 345 678 901), located at 2847 Flinders Lane, Building C, Level 3, Melbourne, VIC 3000, Australia, is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in connection with your use of our site and services, which include culinary arts training, professional development courses, bespoke culinary tours, event catering, hospitality consulting, food tourism development, and cultural immersion programs.
By accessing or using our site and services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect various types of information from and about users of our site and services, including:
- Personal Information: This includes information you provide directly to us when you register for a course, book a tour, request a quote for catering, subscribe to our newsletter, or contact us. This may include your name, email address, postal address, phone number, payment information, dietary restrictions (for culinary programs or tours), and any other information you choose to provide.
- Usage Data: We automatically collect certain information about how you access and use our site, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This helps us understand how users interact with our site and improve their experience.
- Device Information: We may collect information about the device you use to access our site, including hardware model, operating system and version, unique device identifiers, and mobile network information.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and maintain our services, including processing registrations, bookings, and payments.
- To communicate with you, respond to your inquiries, and provide customer support.
- To personalize your experience on our site and tailor our offerings to your interests.
- To send you promotional materials, newsletters, and other marketing communications, where you have opted in to receive them.
- To improve our site, services, and operations, including data analysis, research, and trend identification.
- To detect, prevent, and address technical issues, fraud, or security concerns.
- To comply with legal obligations and enforce our terms and conditions.
3. Disclosure of Your Information
We may disclose your personal information to third parties in the following circumstances:
- Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, website hosting, analytics, marketing, and customer support. These service providers are obligated to protect your information and may only use it for the purposes for which it was provided.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our site of any such change in ownership or control of your personal information.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- With Your Consent: We may share your information with your explicit consent or at your direction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Data Protection Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate or incomplete personal information.
- The right to request erasure of your personal information.
- The right to object to the processing of your personal information.
- The right to request restriction of processing your personal information.
- The right to data portability.
- The right to withdraw consent at any time where we relied on your consent to process your personal information.
To exercise any of these rights, please contact us using the details provided below.
6. Third-Party Links
Our site may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.
7. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise your rights, please contact us:
- Terra Culinaria Collective
- 2847 Flinders Lane, Building C, Level 3
- Melbourne, VIC 3000
- Australia